Shipping Policy

Last updated: November 2, 2026

At ELLA FIOR, we strive to provide a transparent shopping and delivery experience. This policy explains how orders are processed, shipped, and tracked.

1. Order Confirmation

After placing an order, customers receive an electronic confirmation using the contact information provided at checkout.

All orders are subject to payment confirmation, product availability, and applicable verification procedures.

2. Business Days and Order Cutoff

Order processing days: Monday through Saturday.

Daily order cutoff: 7:00 PM Eastern Time (ET), New York time.

Orders received before 7:00 PM ET enter the processing queue for that business day. Orders placed after 7:00 PM ET, on Sundays, or during applicable non-processing holidays enter the queue on the next business day.

The order cutoff does not guarantee same-day fulfillment, shipping, or delivery.

3. Processing and Fulfillment

The actual preparation and dispatch period depends on product availability, payment verification, order volume, and fulfillment operations.

ELLA FIOR may use independent third-party logistics partners to store, prepare, package, and ship orders. Consequently, an order may ship from a location different from our registered business address.

Any specific dispatch commitment provided at checkout or in an order confirmation remains subject to applicable consumer law.

4. Delivery Methods and Shipping Charges

Available delivery services, shipping charges, and estimated delivery times are presented during checkout according to the destination and available carriers.

Any free shipping promotion applies only when its conditions are explicitly displayed.

Delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

5. Order Tracking

Where tracking is available, customers receive shipping updates and a tracking reference through email or their order status page.

Carrier tracking may take additional time to update after dispatch.

6. Shipping Delays

Delivery or processing delays may occur because of customs inspections, transportation interruptions, extreme weather, holidays, inaccurate addresses, or other circumstances.

If we cannot dispatch within the promised timeframe, we will communicate the delay and offer the options required by applicable law, including cancellation and refund where appropriate.

7. International Deliveries

International orders may be subject to import duties, customs clearance procedures, and applicable taxes.

Any responsibilities for import-related charges will be disclosed as required by law. Customers are encouraged to review the costs presented during checkout.

8. Incorrect Shipping Addresses

Customers must provide accurate shipping details, including recipient name, address, postal code, and contact information.

If an error is identified, please contact support@ellafior.com as soon as possible. Address changes cannot always be guaranteed once fulfillment has started.

9. Missing, Damaged, or Incorrect Shipments

If an order is missing, arrives visibly damaged, or contains an incorrect product, contact our customer support team with your order number and available evidence.

We will investigate and provide the appropriate remedy in accordance with our Refund & Return Policy and applicable consumer rights.

Estimated Shipping and Delivery Times

At ELLA FIOR, we are committed to providing customers with clear and transparent delivery information.

Estimated delivery timeframe: 5–10 days.

This is our standard estimated delivery range. Actual delivery may vary depending on the destination, carrier operations, customs procedures, and applicable holidays.

Order Processing Schedule

Processing days: Monday through Saturday.

Daily order cutoff: 7:00 PM Eastern Time (ET), New York time.

Orders received after 7:00 PM ET, on Sundays, or on non-processing holidays enter the processing queue on the next business day.

The cutoff does not guarantee same-day dispatch.

Shipping Costs

Applicable shipping charges are displayed during checkout before the customer completes payment.

There are no undisclosed mandatory shipping charges added after checkout.

Tracking and Delays

Once an order has been dispatched and tracking information becomes available, customers will receive the relevant tracking details.

If an order cannot be dispatched within the timeframe communicated at checkout, we will notify the customer and provide the remedies required by applicable law.

Customer Support

Email: support@ellafior.com
Phone: +1 (347) 278-9499

Customer service: Monday–Saturday, 9:00 AM–7:00 PM ET.

Order cutoff: Monday–Saturday, 7:00 PM ET.

 

10. Customer Support

Email: support@ellafior.com
Phone: +1 (347) 278-9499

Customer service: Monday–Saturday, 9:00 AM–7:00 PM ET.

Order processing cutoff: Monday–Saturday, 7:00 PM ET.

Our registered business address is not an authorized returns facility. Please request return instructions before shipping merchandise.