Privacy Policy

Last updated: November 2, 2026

ELLA FIOR, operated by MARKETING GLOBAL SOLUTIONS LLC, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes the personal information we collect and process when you visit our website, place an order, communicate with customer support, or interact with our services.

Website: https://ellafior.com

1. Personal Information We Collect

Depending on how you interact with the store, we may process:

• Name, email address, and telephone number.

• Billing and shipping addresses.

• Order details, purchased products, and transaction records.

• Payment-related information handled through authorized payment providers.

• Customer support messages and correspondence.

• Account preferences, where customer accounts are enabled.

• Technical information such as IP address, browser characteristics, device information, cookies, and website interactions.

• Marketing preferences and subscription information.

2. How We Use Personal Information

We use personal information as necessary to:

• Process, confirm, and fulfill orders.

• Arrange shipping and delivery.

• Respond to customer service requests.

• Handle returns, exchanges, and product quality claims.

• Prevent fraud and protect our website.

• Comply with accounting, tax, and legal requirements.

• Operate and improve our online store.

• Send promotional messages where permitted, according to applicable consent and opt-out requirements.

3. Legal Bases for Processing

Where GDPR or similar requirements apply, our processing may rely on contract performance, compliance with legal obligations, legitimate interests, or consent, as appropriate to the specific activity.

Where consent is the legal basis, customers may withdraw it subject to applicable law.

4. Shopify and Service Providers

Our online store is powered by Shopify.

We may share information with service providers as reasonably necessary to operate the business, including payment processors, shipping and fulfillment partners, customer support systems, fraud prevention services, and technology providers.

Where analytics or advertising technologies are enabled, relevant information may be processed by their providers in accordance with applicable law and customer preferences.

We do not authorize service providers to use personal information for unrelated purposes outside their permitted roles and applicable agreements.

5. Cookies and Advertising Technologies

Our website may use essential cookies for cart functionality, checkout, and site security.

Depending on the technologies enabled, analytics and advertising cookies or similar identifiers may also be used.

Where required, non-essential technologies are subject to applicable consent or privacy choices.

Customers can manage available privacy preferences using our website's consent tools and the Your Privacy Choices page:

https://ellafior.com/pages/data-sharing-opt-out

6. Marketing Communications

Customers who subscribe to marketing communications may receive information about new products, collections, and offers.

Recipients can unsubscribe using the link in marketing emails or by contacting our support team.

Transactional messages relating to purchases and customer service may still be sent when necessary.

7. Data Retention

We retain information only for as long as reasonably necessary for the relevant purpose, including fulfilling orders, supporting customers, maintaining required records, resolving disputes, and complying with legal obligations.

Retention periods depend on the type of information and applicable legal requirements.

8. International Data Processing

Because we operate an international online store and use technology and logistics providers, personal information may be processed in different countries.

When required, appropriate legal safeguards will be used for international data transfers.

9. Your Privacy Rights

Depending on your location, applicable law may give you rights to:

• Request access to your personal information.

• Correct inaccurate records.

• Request deletion or restriction of processing.

• Object to certain types of processing.

• Withdraw consent.

• Request data portability.

• Opt out of certain advertising-related uses or disclosures.

These rights are subject to applicable legal conditions and exceptions.

Requests may be submitted to support@ellafior.com. We may verify identity before fulfilling certain requests.

10. Information Security

We use the security features and operational safeguards available through our commerce platform and service providers.

No online system can guarantee absolute security. Customers should keep account credentials confidential and avoid sharing sensitive payment information through ordinary support messages.

11. Children's Privacy

Our products and website are intended for general consumer shopping and are not directed to children.

We do not knowingly seek to collect children's personal information in violation of applicable law.

12. Policy Updates

We may update this policy when our services, data practices, technologies, or legal obligations change.

The latest version will be published on our website.

13. Privacy Contact

Data controller / Business operator: MARKETING GLOBAL SOLUTIONS LLC

Store: ELLA FIOR
Email: support@ellafior.com
Phone: +1 (347) 278-9499

Registered address:
1603 Capitol Ave, Ste 4136-1758
Cheyenne, WY 82001, United States

Customer service: Monday–Saturday, 9:00 AM–7:00 PM ET.

Order processing cutoff: Monday–Saturday, 7:00 PM ET.

For privacy questions or requests relating to your personal information, contact support@ellafior.com.